Last Updated: July 27, 2026
Thank you for shopping with BTPVault. We proudly ship our apparel and accessories throughout the United States and to selected international destinations. Most of our orders are shipped within the United States.
1. Order Processing
Orders are generally processed within 2–5 business days after payment has been successfully received.
Business days are Monday through Friday, excluding weekends and federal holidays. Processing time is separate from the shipping time provided by the carrier.
During holidays, product launches, promotions, sales events, or periods of unusually high demand, processing may take longer.
Once an order has been submitted, we may not be able to change the shipping address, product selection, size, color, or quantity. Customers should carefully review all order information before completing checkout.
2. Shipping Within the United States
We ship to residential and commercial addresses throughout the United States.
Estimated delivery times after processing are:
- Standard Shipping: Approximately 3–7 business days
- Expedited Shipping: Approximately 2–4 business days, when available
- Express Shipping: Approximately 1–2 business days, when available
Delivery estimates are not guaranteed and may be affected by weather, carrier delays, holidays, incorrect addresses, regional service interruptions, or other circumstances beyond our control.
Shipping charges are calculated and displayed at checkout based on the destination, package weight, order value, and selected shipping method.
3. International Shipping
We offer international shipping to selected countries and regions.
International orders generally arrive within 7–21 business days after processing, although delivery may take longer depending on the destination, customs procedures, carrier availability, and local postal services.
International customers are responsible for confirming that the products ordered may legally be imported into their country.
We reserve the right to cancel and refund an order when shipping is unavailable, restricted, excessively costly, or prohibited for the selected destination.
4. Customs Duties, Taxes and Import Fees
International orders may be subject to customs duties, import taxes, value-added tax, brokerage fees, handling fees, or other charges imposed by the destination country.
Unless otherwise stated during checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.
We cannot predict or control customs charges. Customers should contact their local customs authority for information before placing an order.
Orders refused because of customs duties, import charges, or local delivery requirements may not qualify for a full refund. Any return shipping costs, customs fees, handling charges, or other expenses incurred may be deducted from the refund.
5. Order Tracking
When tracking is available, customers will receive a shipping confirmation email containing the tracking information after the order has been dispatched.
Tracking information may take up to 48 hours to become active after the shipping confirmation is issued.
International tracking may be limited after a package enters the destination country.
6. Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address, including apartment, suite, unit, postal code, state, province, and country information.
We are not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete address provided by the customer.
When an order is returned to us because of an incorrect address, failed delivery attempt, or unclaimed package, the customer may be responsible for the cost of reshipping the order.
Original shipping charges are generally nonrefundable.
7. Lost, Delayed or Stolen Packages
Once an order has been transferred to the shipping carrier, delivery is primarily handled by that carrier.
A package will not be considered lost solely because it arrives later than the estimated delivery date. Customers should allow additional time during holidays, severe weather, customs delays, or carrier disruptions.
When tracking shows that a package has been delivered but the customer cannot locate it, the customer should:
- Check around the delivery location;
- Ask household members, neighbors, reception staff, or building management;
- Confirm that the shipping address was correct; and
- Contact the shipping carrier.
Please notify us at btpvault@gmail.com **within **7 days of the recorded delivery date if the package remains missing.
We will make reasonable efforts to assist with a carrier investigation. However, we are not responsible for packages stolen after confirmed delivery unless otherwise required by applicable law.
8. Damaged or Incorrect Orders
Customers should inspect their orders promptly after delivery.
If an item arrives damaged, defective, or different from what was ordered, please contact us within 7 days of delivery at btpvault@gmail.com.
Please include:
- The order number;
- A description of the problem;
- Clear photographs of the item;
- Photographs of the packaging and shipping label; and
- Any other information reasonably requested.
Approved claims may be resolved through a replacement, store credit, or refund, depending on product availability and the circumstances.
Damage caused by improper use, washing, alterations, normal wear, or failure to follow care instructions is not considered shipping damage.
9. Preorders, Custom Items and Made-to-Order Products
Preorder, personalized, custom, limited-release, or made-to-order items may require additional processing time.
The expected shipping timeframe will normally be stated on the relevant product page. Estimated release and shipment dates may change because of production, supplier, transportation, or customs delays.
When an order contains both ready-to-ship and preorder items, the entire order may be held until all items are available unless separate shipping is offered or purchased.
10. Multiple Shipments
Orders containing several items may be shipped in separate packages. Customers may receive more than one tracking number and packages may arrive on different dates.
Unless an item is missing after all tracking numbers have been marked delivered, separate deliveries do not indicate that the order is incomplete.
11. Shipping Restrictions
We currently do not ship to locations prohibited by applicable trade, carrier, customs, or export restrictions.
Some shipping methods may not be available for:
- P.O. boxes;
- APO, FPO, or DPO addresses;
- Remote regions;
- Freight-forwarding addresses; or
- Certain international destinations.
Additional delivery time may apply to military, territorial, rural, or remote addresses.
12. Freight Forwarders
Customers who choose to ship an order to a freight forwarder, package forwarding company, reshipping service, hotel, temporary address, or third-party receiving agent do so at their own risk.
Our delivery responsibility is considered fulfilled when the carrier confirms delivery to the address provided at checkout, subject to applicable law.
13. Shipping Costs and Refunds
Shipping charges are generally nonrefundable after an order has shipped.
When a customer returns an eligible item, return shipping costs are the customer’s responsibility unless the item was damaged, defective, or incorrectly shipped by us.
Any refund will be handled according to our separate Return and Refund Policy within 30 days.
14. Order Cancellations
Cancellation requests should be submitted as soon as possible to btpvault@gmail.com.
We cannot guarantee cancellation after an order has entered processing, production, packing, or shipment.
Orders that have already shipped must be handled under our Return and Refund Policy.
15. Delivery Estimates
All delivery dates and shipping timeframes are estimates rather than guarantees.
We are not responsible for reasonable delays caused by carriers, customs authorities, natural disasters, severe weather, labor interruptions, public emergencies, incorrect customer information, international restrictions, or events beyond our reasonable control.
16. Contact Information
For shipping questions, contact:
BTPVault
Email: btpvault@gmail.com
Website: btpvault@gmail.com
Please include your order number in all shipping-related correspondence.
